Return and Refund Policy

At MIISIMA™, we are dedicated to providing innovative tools that enhance convenience and independence in daily life. We believe in the effectiveness of our products and recommend that you use them for a minimum of 30 days before considering a return. If you are not satisfied with your purchase after 30 days and within our 90-day money-back guarantee period, please contact us at support@miisima.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

90-Day Money-Back Guarantee

We are confident that our products work, and we encourage you to try them for at least 30 days to experience the full benefits of MIISIMA™. If you are still unhappy and wish to return the items, you may do so after 30 days, within the 90-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an email directly at support@miisima.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at support@miisima.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use MIISIMA™ products, customers are indicating their acceptance of this Return & Refund Policy.

Refunds

To be eligible for a refund, your item must be in good condition. You’ll also need the receipt or proof of purchase. To start a return, please contact us at support@miisima.com.

While we offer free delivery, customers are responsible for the return shipping cost. Once your return is accepted, we will send you instructions on how and where to send your package. When your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@miisima.com.

Return and Refund Policy Changes

MIISIMA™ reserves the right to modify or update this Return and Refund Policy without prior notice. Customers are responsible for reviewing the most recent version of the policy before making a purchase.

By purchasing and using MIISIMA™ products, customers signify their acceptance of this Return and Refund Policy, including any revisions.

We encourage customers to periodically review this policy for any updates. If you have any questions or concerns, please don't hesitate to contact us.